Last Updated: May 1, 2025
Welcome to Hidden Consumers Consulting: CRM ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our white label Customer Relationship Management (CRM) software solution ("the Service").Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
We collect several types of information from and about users of our Service:
Personal Information is information that identifies you as an individual or relates to an identifiable person. This may include:
Contact information (such as name, email address, telephone number, postal address)Professional information (such as job title, department, and name of organization)Login credentialsPayment informationIP address and other device identifiersLocation informationCommunication preferences
Non-Personal Information is information that does not directly identify you as an individual. This may include:
Browser and device informationUsage data (such as how the Service is accessed, where it is accessed from, and which functions are used)Aggregated data (statistical or demographic data)
As a provider of CRM software, we process data on behalf of our customers ("Customer Data"). Our customers determine what Customer Data is processed by our Service. This may include personal information about their customers, leads, prospects, and other individuals.
We collect information through:
When you create an accountWhen you use our ServiceWhen you contact our support teamWhen you participate in surveys or promotions
CookiesWeb beaconsServer logsOther tracking technologies
Business partnersService providersPublicly available sources
We may use the information we collect for various purposes, including:
Deliver the functionality you requestUnderstand how you and others use our ServiceImprove and develop new features and functionality
Respond to your inquiries and fulfill your requestsSend administrative informationWith your consent, send marketing communications
Analyze trends and usage patternsMeasure the effectiveness of our Service
Comply with applicable legal requirementsEnforce our Terms of ServiceProtect against fraudulent, unauthorized, or illegal activity
We may share your information with:
We may share your information with third-party service providers who perform services on our behalf, such as hosting providers, payment processors, and customer support services.
We may share your information with our business partners to offer you certain products, services, or promotions.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We may share your information with third parties when we have your consent to do so.
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.For Customer Data, we retain it according to our agreements with our customers and their instructions.
We implement appropriate technical and organizational measures to protect the information we collect and maintain. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.
Depending on your location, you may have certain rights regarding your personal information:
You can access and update certain information about your account through your account settings.
Depending on applicable law, you may have the right to:
Access your personal informationCorrect inaccurate or incomplete informationDelete your personal informationRestrict or object to our processing of your informationData portabilityWithdraw consent
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.
Our Service may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:Hidden Consumers Consulting
15640 Half Moon Drive, Lake Elsinore, CA 92530
612-599-9643
If you are in the EEA, UK, or Switzerland, additional provisions may apply under the General Data Protection Regulation (GDPR) and other applicable laws.
If you are a California resident, additional provisions may apply under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Additional provisions may apply based on your location and applicable laws.