Last Updated: May 1, 2025
These Terms of Service ("Terms") govern your access to and use of the white label customer relationship management platform ("White Label CRM" or "Service") provided by [Your Company Name] ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these Terms.
"Customer" refers to the individual or entity that purchases a subscription to the White Label CRM."End Users" refers to individuals who are authorized by Customer to use the Service."Client Data" means all electronic data or information submitted by Customer or End Users to the Service."Intellectual Property Rights" means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights that may exist now or come into existence in the future.
The White Label CRM is a customer relationship management platform that may be customized and rebranded by Customer to provide to their End Users. The Service may include, but is not limited to, contact management, lead tracking, marketing automation, sales pipeline management, reporting, and other related features.
To access and use the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any losses caused by any unauthorized use of your account.
Customer may authorize End Users to use the Service. Customer is responsible for all End User actions and for ensuring that End Users comply with these Terms.
The Service is offered on a subscription basis. Subscription plans and pricing are available on our website or through direct quotation.
All payments are due in advance according to the billing cycle selected during registration. If Customer fails to pay any fees when due, we may suspend access to the Service.
We reserve the right to change our fees at any time. Any fee changes will become effective at the end of the then-current billing cycle.
All fees are exclusive of taxes. Customer is responsible for paying all taxes associated with the purchase of the Service.
These Terms will remain in effect until terminated by either party.
Customer may terminate these Terms at any time by canceling their subscription and ceasing all use of the Service. No refunds will be provided for any unused portion of a subscription period.
We may terminate these Terms and your access to the Service at any time, with or without cause, upon notice to you. We may also suspend or terminate your access to the Service immediately if you violate these Terms.
Upon termination, all rights granted to Customer under these Terms will immediately cease. Customer will lose access to the Service and all Client Data stored therein. It is Customer's responsibility to export any Client Data before termination.
We retain all right, title, and interest in and to the Service, including all related Intellectual Property Rights. No rights are granted to Customer other than as expressly set forth herein.
Subject to these Terms, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service during the subscription term.
Customer may rebrand and resell the Service under their own brand name in accordance with the terms of their subscription plan. Customer may not remove any attributions or notices regarding the underlying technology or Service provider.
If Customer provides feedback, ideas, or suggestions regarding the Service ("Feedback"), we are free to use such Feedback without compensation or attribution to Customer.
Customer retains all right, title, and interest in and to Client Data. Customer grants us a non-exclusive, worldwide, royalty-free license to use, process, and display Client Data solely for the purpose of providing the Service.
Customer is solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Client Data. Customer represents and warrants that it has all rights necessary to grant us the license to Client Data set forth in Section 8.1.
We implement and maintain reasonable administrative, technical, and physical safeguards to protect Client Data. Customer acknowledges that no method of transmission over the Internet or method of electronic storage is 100% secure.
Our collection and use of Client Data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Customer agrees not to use the Service to:
Violate any applicable law or regulationInfringe the rights of any third partySend unsolicited communicationsDistribute malware or other harmful codeInterfere with or disrupt the integrity or performance of the ServiceAttempt to gain unauthorized access to the Service or its related systems
Customer shall ensure that all End Users comply with these Terms. Customer is responsible for the acts and omissions of its End Users.
Customer shall comply with all applicable laws and regulations with respect to its use of the Service, including data protection and privacy laws.
"Confidential Information" means all non-public information disclosed by one party to the other, whether oral or written, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
Each party agrees to protect the other party's Confidential Information with the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.
Confidential Information does not include information that: (a) is or becomes generally known to the public; (b) was known to the receiving party prior to its disclosure; (c) is received from a third party without breach of any obligation; or (d) was independently developed by the receiving party.
We warrant that the Service will perform materially in accordance with our published specifications during the subscription term.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
The limitations in this Section 12 do not apply to breaches of confidentiality obligations, intellectual property infringement, or Customer's indemnification obligations.
Customer shall defend, indemnify, and hold harmless Company from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer's use of the Service; (b) Customer's violation of these Terms; (c) Customer's violation of any third-party right; or (d) Client Data.
We shall defend, indemnify, and hold harmless Customer from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to any third-party claim that the Service infringes any Intellectual Property Right.
We reserve the right to modify the Service at any time, with or without notice. We may add, alter, or remove functionality from the Service at any time.
We reserve the right to modify these Terms at any time. We will provide notice of material changes to these Terms by posting the revised Terms on our website or by other means. Customer's continued use of the Service after the effective date of the revised Terms constitutes acceptance of those Terms.
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration conducted in [City, State/Country] in accordance with the rules of [Arbitration Body].
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The failure of either party to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.
Customer may not assign these Terms without our prior written consent. We may assign these Terms without Customer's consent to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
These Terms constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral.
Neither party shall be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor strikes, or Internet service provider failures or delays.
All notices to us must be sent to [Your Company Email]. All notices to Customer will be sent to the email address provided during registration.
No agency, partnership, joint venture, or employment is created as a result of these Terms.
If you have any questions about these Terms, please contact us at:[Your Company Name] [Your Company Address] [Your Company Email] [Your Company Phone]
By using the Service, you acknowledge that you have read these Terms, understand them, and agree to be bound by them.